All manuafacturers have different warranty requirements when buying from ANY online store - and they may differ from time to time as internet policies can change- so it is important that you contact us first on freephone 1800 642 688 with your description of claim and invoice details.
We are here to help and we will do our best to trouble shoot with you over the telephone, as in some cases there is a genuine reason why your product may not be working correctly. Once all the trouble shooting has been tried we will then ascertain whether we need to lodge a warranty claim for you on your behalf or whether you can lodge the warranty yourself online.
If troubleshooting is not carried out and you arrange for a call out from the manufacturer please note that if the technician arrives to find it is not a product fault but something to do with your equipment or installation they may charge you their service call fee, again this is standard practice for everyone. Please feel free to contact us prior to purchase to discuss any concerns.
Please make sure that your receipt is from oz pool supplies as there are a number of companies out there that are trading under similar names. Our invoice clearly states our name, address, ABN number and contact number. you will always receive a copy of this via email (where an email has been provided).
Please be aware goods sent with authority to leave and not signed for are at customers own risk and can not be claimed as damaged goods against ozpoolsupplies or the courier. We ALWAYS recommend goods are signed for and inspected upon delivery, and if a box or packaging is damaged it is noted on the couriers delivery docket.
Please read our full terms and conditions. Should you have any queries please do not hesitate to call us prior to making your order.